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Customer Service

Shipping & Delivery

All orders are usually dispatched within 24 hours of recieved payment.

Royal Mail next day delivery up to 1kg - £2.99

Royal Mail standard delivery (2-3 days) up to 2kg - £3.99

UK Mail next day delivery up to 5kg - £6.99

UK Mail next day delivery up to 10kg - £6.99

We wil deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. Any delivery or shipment dates given by us are best estimates only and we shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given.

We are unable to change the delivery address of an order due to security reasons. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address.

Privacy & Security

We will treat all your personal information as confidential and will only use it in accordance with our privacy policy. In addition, we will process information about you in accordance with our privacy policy. By using our Website, you consent that we are able to store all relevant information and you warrant that all data provided by you is accurate.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information.

Returns & Replacements

You may return the Product to us or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within 7 working days from the day after the goods are delivered. All returns must be unopened and in original condition.

Although you will have to pay the cost of returns, the refund will include the full value of the product.If a Product is incomplete or faulty and you believe that you are entitled to a replacement or repair, please email info@exceedyourlimit.co.uk


To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order.

The products sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Payment & Pricing

All prices are in GBP. Prices shall be those prices published on this Website at the time you submit your order. All prices published on the Website are inclusive of VAT but may be exclusive of shipping costs. These costs will be calculated separately and specified on the order form and added to the total price of the order. The total price stated on the order form you shall be the total amount payable by you for the products including shipping.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your goods.

In the unlikely event that we have incorrectly priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In these circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount paid for that product.

Viewing Orders

All orders placed can be viewed when you login to your Exceed your limit account.

Updating Account Information

Email info@exceedyourlimit.co.uk for any changes or updates you wish to make to your account. Alternatively information held on our system will be automatically updated when you place an order containing information that differs from your previous order.

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